911 Calls Podcast with The Operator (97) – Violent Virula • Nut Dials

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The Operator is a weekly podcast hosted by veteran 911 dispatcher and author, Jess Face, that focuses on topics and stories related to emergency dispatchers and the unique world of public safety. Each episode features interviews with dispatchers, EMS, police and other emergency personnel, all of which provide a unique perspective into the lives and work of those who are often the unseen heroes of the public safety industry.

In this episode, The Operator tackles the topic of violent viral calls, which are calls made to 911 with the intent to cause harm. It also looks at how dispatchers respond to such calls and the mental and emotional consequences they experience. Face interviews a former dispatcher who experienced a traumatic call, as well as an expert who specializes in dealing with stress and trauma in this field. This episode provides an honest and real look into the psychological toll of violence in the public safety industry.

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